Legal & safety

Bone Builder is an educational exercise program provided by Mindful Movement Physical Therapies. It offers general information and guided exercise based on published research (including the LIFTMOR trial and the BoneFit and Too Fit to Fracture guidelines). It is not medical advice, diagnosis or treatment, and it does not create a patient–provider relationship unless you are separately a patient of the clinic. Exercise is not a cure for osteoporosis or osteopenia and is not a substitute for medical care, medication, or in-person physical therapy.

Always consult your physician or physical therapist before beginning this or any exercise program, especially if you have osteoporosis, a history of fracture, heart or joint conditions, are pregnant, or have any concern about your ability to exercise safely. If you experience chest pain, dizziness, shortness of breath, or sharp or unusual pain, stop immediately and seek medical attention. Call your local emergency number for a medical emergency.

Figures cited from the LIFTMOR trial (Watson et al., 2018) are group averages from a supervised research setting. The trial authors do not recommend unsupervised high-intensity resistance and impact training. Bone Builder is a guided at-home program; it is not the same as the supervised trial, and on-device AI form review is an aid — not equivalent to in-person trial supervision.

By starting a guided session you acknowledge and agree to the following:

• Exercise — particularly progressive resistance training and impact loading — carries an inherent risk of injury, including muscle, joint and bone injury, and in rare cases fracture. These risks can be higher for people with low bone density.
• You should have clearance from your physician or physical therapist before participating, and you confirm you are participating voluntarily and at your own risk.
• You will work within your own ability, use the technique you have been taught, choose appropriate loads, and stop if anything feels wrong.
• The AI form-review feature processes video on your device as a coaching aid. It is not a guarantee of safety or correct technique, and it is not equivalent to in-person supervision from a qualified professional.
• To the fullest extent permitted by law, you assume the risks of participation and release Mindful Movement Physical Therapies from liability for ordinary negligence arising from your use of the program. Nothing here limits liability that cannot be limited by law.

You confirm your acceptance of this agreement in the app before your first session; we record the date and version of the agreement you accept.

• Eligibility. You must be 18 or older and able to create an account to use the guided program. The assessment, education center, and exercise library may be browsed without an account.
• Plans and prices. Bone Builder is a paid membership, with an introductory 14-day free trial for eligible monthly and annual subscribers: $14.99/month, $95/year, or $249 one-time (the Lifetime founder offer). Current prices are also shown at /pricing. Taxes may apply. Prices are in US dollars.
• Free trial. Eligible monthly and annual plans begin with a 14-day introductory trial, available once per account. Returning subscribers who have used it pay at checkout; the selected plan and charge timing are shown before payment. You add a payment method at checkout. You will not be charged for the trial period if you cancel before it ends. Lifetime is a one-time purchase charged at checkout and has no trial.
• Renewal. After the trial, monthly and annual plans renew automatically at the then-current rate until you cancel — monthly on the monthly anniversary, annually on the yearly anniversary. You authorize the charge to the payment method on file.
• Cancel. Cancel any time from your Account page (which opens the Stripe customer portal) or by emailing emily@emilywarrendpt.com. Cancellation takes effect at the end of the current trial or paid period; you keep access until that date. Deleting your account instead cancels recurring billing and removes account access immediately after billing cleanup succeeds. Deletion does not automatically refund prior payments. We do not prorate unused time on a paid period except where the law requires. The bone-density money-back promise below and any refunds required by law take priority over this ordinary no-proration policy.
• Payment processor. Payments are processed by Stripe, Inc. Bone Builder does not store your full card number. Stripe’s terms and privacy notice also apply to the checkout and billing portal.
• Your account. Keep your password confidential; you are responsible for activity under your account. Tell us promptly if you suspect unauthorized use. You can reset your password from Sign In, and you can delete your account from Account.
• Acceptable use. Use the program for your own personal bone-health training. Do not misuse, copy, resell or attempt to disrupt the service.
• Content. Program content is owned by Mindful Movement Physical Therapies and provided for your personal use only.
• Changes. We may update the program or these terms. We will post material changes here and, where appropriate, notify you in the app or by email. Continued use after the effective date is acceptance of the updated terms. Governing law: State of Utah, USA, without regard to conflict of law rules, except where your local consumer law requires otherwise.
• Contact. emily@emilywarrendpt.com.

Bone-density improvement—or your money back.

After 12 months, if your clinician-recommended follow-up DXA does not confirm meaningful bone-density improvement, we’ll refund your Bone Builder membership payments. This is a membership-fee refund promise, not a promise that the app will improve your bone density.

Monthly or annual payments made before your request, within 24 months after your first payment, or your full Lifetime payment are covered. Taxes are included, with no processing-fee deductions.

Request between 12 and 24 months after your first payment. If a valid comparison is unavailable or your clinician recommends a later scan or no repeat scan, request the same refund in that window without another scan.

Who and what are covered

This promise covers new and existing monthly, annual and Lifetime members within the same 12–24-month request window. The clock starts with your first Bone Builder membership payment, not the free trial, and does not restart when you change plans or rejoin. Canceling does not remove the promise; you do not have to keep paying while waiting for a follow-up scan. This promise remains available for covered payments if we later change the offer.

We refund the membership payments you actually made before your request, within 24 months after your first paid membership payment, including any tax paid. Lifetime members receive their full one-time payment back. Amounts already refunded are not refunded twice. Scan fees, equipment, supplements and separately arranged clinical care are not membership payments and are not included.

What counts as no improvement

Use your clinician’s interpretation of comparable baseline and follow-up DXA measurements, preferably from the same scanner or properly cross-calibrated equipment. A meaningful change is one that exceeds the testing facility’s measurement uncertainty, also called its least significant change. A small numerical rise or a T-score change alone does not establish improvement.

Stable, declining, mixed or inconclusive results qualify. We will not select a single improved site to refuse a refund when the overall comparison is mixed or unclear. If a valid comparison is unavailable, or your clinician recommends a later scan or no repeat scan, request the same refund between months 12 and 24 after your first payment without obtaining another scan. No full scan report or medical records are required.

Your care comes first

No workout quota or extra scan is required. Medical pauses, adapted exercise and prescribed treatment do not disqualify you. Do not schedule an early scan, increase weights beyond your individual plan, stop prescribed medication or buy supplements to qualify. Follow your clinician’s advice, including advice to pause or stop exercise.

Individual bone-density responses vary. Published study results describe research participants and are not promised outcomes for this app.

Request your refund

Make one request between months 12 and 24 after your first payment. Send a message in Care or email the Bone Builder team. Identify the membership account and say you are requesting the bone-density refund. You do not need to email health records. We can confirm your payment history and your statement privately.

The team reviews requests; refunds are not automatic. We aim to issue the covered refund within 10 business days of confirming the account and request. We use the original payment method where possible and arrange an appropriate alternative if the payment provider cannot refund an older payment. Your bank or payment provider controls when the funds appear.

A refund request does not itself switch off renewal. Manage renewal in Account, or ask the team to stop it in the same message. Your saved records remain available in your account. This promise does not limit rights you have under consumer law.

Mindful Movement Physical Therapies ("we") provides Bone Builder and is responsible for the information you give us. We take your health information seriously and only collect what we need to run your program and process payment.

What we collect

• Account details — your name and email address, a securely hashed password, and email verification status. Email changes require your current password and confirmation at the new address.
• Health & assessment information you enter — such as age, sex, menopause stage, any low-bone-density diagnosis, DXA T-scores and scans, fracture history, current pain, balance confidence, goals and equipment.
• Your training data — sessions, sets, weights, form-review estimates where supported, recorded activity, and any messages you explicitly send the clinic.
• Billing records — plan, trial and subscription status, and Stripe customer identifiers. We do not store your full payment-card number; Stripe processes the card.

The on-device camera used for AI form review processes video locally in your browser. Form video is not uploaded or stored by us; only the resulting form score is saved with your session. Camera permission is requested by your browser and stays on your device.

How we use it

• To build and adapt your personalized program and track your progress.
• To let your Mindful Movement PT care team review your progress and answer your questions if you write in.
• To process payment, run your trial, renew or cancel your plan, and send billing receipts.
• To send essential account email (verification, email-change confirmation, password reset, trial-ending reminders) when an email service is configured.
• With your confirmed choice, to email an optional weekly summary of your completed sessions when weekly delivery is enabled.
• To keep the service secure and operating, and to comply with law.

We do not sell your personal information, and we do not use it for third-party advertising.

Product and acquisition counters

We count aggregate page and product actions and server-confirmed account, trial and payment events to understand where setup succeeds or fails. Public action events accept only fixed event names and broad source labels such as search, clinic or member; assessment answers, medical notes, email addresses, full tracking URLs and advertising identifiers are not included. A source label and per-event daily deduplication markers may be kept in this browser tab. For free-plan, first-week and guided-session milestones, this browser may also keep hashed local markers to avoid counting the same action again for the same account and program. Those markers and their account, program, step or session references are not sent with the counters; anonymous action requests omit account cookies and the referring page URL. Clearing browser storage removes these markers and can allow an action to be counted again.

At signup, a broad source category may be associated with your account to aggregate later checkout and payment events; the growth dashboard shows counts rather than member identities. Public browser counting respects Global Privacy Control and Do Not Track, including not retaining a source marker during signup. Transaction records and aggregate operational counters still support billing and service operation. Action counts are not unique visitors, linked conversion journeys, or a record of individual medical outcomes.

Who can see it

Your information is stored in your account and is accessible to you and to authorized clinicians and staff of Mindful Movement Physical Therapies who support the program. We use a small number of service providers under appropriate confidentiality terms:

• Fly.io — hosting the app and the encrypted-at-rest database volume.
• Stripe — payment processing, invoices, and the customer portal used to update cards or cancel.
• Resend (when configured) — essential account email and optional weekly summaries you have confirmed.

Storage, retention & security

Your data is stored on access-controlled servers and protected with measures appropriate to its sensitivity (HTTPS in transit, hashed passwords, signed session cookies, access-controlled staff tools). We keep it for as long as your account is active and as required for legal obligations. Sessions use an HTTP-only, Secure, SameSite=Lax cookie.

Your choices

Optional weekly summaries start off. You can request them from Account and confirm using the link sent to your current email. Pause them from Account or the preference link in a summary; opening that link alone does not change your choice. A confirmed email change turns summaries off until you choose and confirm again. These choices do not stop essential account or billing email. We retain your preference and limited delivery records to honor your choice and prevent duplicate summaries. Weekly messages contain completed-session counts, without your health answers, exercise weights or care notes.

You can ask to access, correct, export or delete your information by emailing emily@emilywarrendpt.com, or delete your account yourself from Account. Some records may be retained where the law requires (for example, billing records).

Children

Bone Builder is intended for adults and is not directed to anyone under 18.