Help with Bone Builder
Get app and billing help, understand your membership, or contact Mindful Movement Physical Therapies about separate clinical care.
App, account & billing help
Contact the clinic that publishes Bone Builder. Include your account email and a short description of the problem. Leave passwords, full card numbers and medical details out of your first support email.
emily@emilywarrendpt.comCall (385) 332-4939Response timing depends on clinic availability. A reply is not guaranteed.
Looking for individual care?
App membership is self-guided. Individual assessment, physical therapy, live supervision and clinic classes are separate services; they are not included in your app payment.
Before booking, confirm the appointment format, location, fees and suitability with the clinic.
These links open the clinic or its booking service in a new tab. They do not send your app records or confirm an appointment.
Common questions
Does membership include individual physical therapy?
Bone Builder provides a self-guided exercise program, video demonstrations, education and personal records. Membership does not include one-to-one physical therapy appointments or live clinician supervision. Clinic appointments, assessments and classes are separate services. Confirm availability, suitability and fees with the clinic before booking.
Who can answer a question about the program?
Signed-in users can send program questions to the clinic inbox from Care. Messages are asynchronous and are not continuously monitored. Reply timing depends on clinic availability, and a reply is not guaranteed. Sending a question does not book a visit or replace an individual assessment. Contact the clinic directly for appointment or account questions.
How do I manage billing or a payment problem?
Open Account to manage or cancel your plan through the billing portal. If checkout is unconfirmed, check your account and payment confirmation before starting another payment. If you need help, email the clinic with your account email, the payment date and a brief description. Do not include your password or full card details. Cancellation and refund terms are available in Privacy & terms.
What if I cannot sign in or receive a reset email?
Choose Forgot password on the sign-in screen to request a reset link. Links work once and expire after one hour. If email delivery is unavailable or you cannot find the message, contact the clinic; staff can generate a secure reset link. Never share your password with support.
Why might a guided session be paused after I pay?
Membership does not override exercise precautions. Missing exercise-background answers, current recovery, restrictions or concerning symptoms can pause a generated session. Review your reported background and discuss an individual movement plan with your clinician. Learning and care-preparation tools remain available while you arrange advice.
How do I arrange individual care?
The clinic's contact page explains its care options, appointment formats and payment information. Ask the clinic what is appropriate for your location and needs before booking. You can also ask your own clinician for an osteoporosis-experienced physical therapist near you. App membership and clinic care are separate.
Urgent health concerns
The app, email and clinic inbox are not emergency services. For a possible medical emergency, call your local emergency number. Contact your treating clinician for new or worsening symptoms rather than waiting for an app reply.